Accounts & Registration

Account Creation and Access

• Forgot your password?
• Creating a 23andMe account
• Confirming your account email address
• Navigating between profiles
• Upload Your Results with Discover23
• Requesting account closure

Registration

• Registering your kit
• Locating your kit barcode
• What should I do if I sent my sample to the lab before registering it?
• Registration trouble?
• Account options for families

Raw Data

• Understanding the different versions of the 23andMe genotyping chip
• Accessing and Downloading Your Raw Data
• Navigating Your Raw Data
• Raw Data Technical Details
• How 23andMe Reports Genotypes
• What does "not determined" mean?

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The 23andMe Mobile App

• The 23andMe Mobile App

Account and Profile Settings

• What’s New In Your Account Settings?
• Account Information: Changing Your Password or Email Address
• Managing multiple profiles
• Changing Personal Information: Name, Sex, Birthdate
• Privacy: Sharing, DNA Relatives, 3rd party apps
• Preferences: Notifications, Consent, Report Configuration

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23andMe Forums

• Using the 23andMe Forums
• Accessing the 23andMe forums
• Setting up your forum profile
• Tips for using the new 23andMe Forums
• Posting Guidelines

The New 23andMe

• Mapping features from the original 23andMe to the new 23andMe
• What features are being discontinued in the new 23andMe experience?