Accounts & Registration

Account Creation and Access

• Forgot your password?
• Creating a 23andMe account
• Confirming your account email address
• Navigating between profiles
• Requesting account closure

Registration

• Registering your kit
• Locating your kit barcode
• What should I do if I sent my sample to the lab before registering it?
• Registration trouble?
• Account options for families

The 23andMe Mobile App

• The 23andMe Mobile App

Account and Profile Settings

• Account Information: Changing Your Password, Security Question, or Email Address
• Managing multiple profiles
• Changing Personal Information: Name, Sex, Birthdate
• Privacy: Sharing, DNA Relatives, 3rd party apps
• Preferences: Notifications, Consent, Report Configuration

The New 23andMe

• Mapping features from the original 23andMe to the new 23andMe
• What features are being discontinued in the new 23andMe experience?
• Updating genotyping chips