Accounts & Registration

Account Creation and Access

• Forgot your password?
• Creating a 23andMe account
• Confirming Your 23andMe Account Email Address
• Navigating between profiles
• Requesting 23andMe Account Closure

Registration

• Registering Your DNA Test Kit
• Locating Your DNA Test Kit Barcode
• What Should I Do If I Sent My DNA Sample to the Lab Before Registering?
• 23andMe Registration Trouble?
• 23andMe Family Account Options

Raw Data

• How do I upgrade my genotyping chip?
• Upgrading to 23andMe's Newest Platform
• Accessing Your Raw Genetic Data
• Navigating Your Raw Data
• Raw Genotype Data Technical Details
• How 23andMe Reports Genotypes

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The 23andMe Mobile App

• The 23andMe Mobile DNA Reports App

Account and Profile Settings

• Adding 2-Step Verification to Your 23andMe Account
• What’s New In Your Account Settings?
• Account Information: Changing Your Password or Email Address
• Changing 23andMe Personal Information: Name, Sex, Birthdate
• 23andMe Beta Testing Program
• Privacy: Sharing, DNA Relatives, 3rd party apps

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23andMe Forums

• Using the 23andMe Forums
• Accessing the 23andMe Customer Forums
• Setting up your forum profile
• Tips for using the new 23andMe Forums
• Posting Guidelines

The New 23andMe

• What features are being discontinued in the new 23andMe experience?