23andMe+ Total HealthTM is our most advanced and comprehensive membership offering.
The 23andMe+ Total Health membership offers all of the features and reports provided in our 23andMe+ Membership, plus exome sequencing, bi-annual blood testing, and direct access to clinicians with unique knowledge and training in genetics-based care. Members will get personalized recommendations focusing on ongoing disease prevention and early detection.
Exome sequencing is comprehensive genetic testing that analyzes a portion of your total DNA which contains the majority of genetic variants associated with disease. 23andMe+ Total Health offers clinician-ordered exome sequencing and clinical interpretation of 100+ high impact genes associated with 55+ health conditions that, if detected early, may have effective preventative measures and clinical interventions.
23andMe+ Total Health customers will also receive comprehensive blood tests that assess 55+ biomarkers, including ones that go beyond your routine labs. Biannual testing allows you to track results and measure progress all within your 23andMe account. Blood testing is initiated by a clinician and offered at one of our lab partner’s convenient patient centers.
The clinicians that offer clinical services coordinated through 23andMe are committed to you on your preventative health journey. They review blood biomarkers and genetic data to provide you with personalized assessments and help build a preventative health plan that's tailored to you. 23andMe+ Total Health customers will receive dedicated consultations with a clinician to help better understand reports, generate risk assessments, and provide next steps. Once results are delivered, unlimited messaging with clinicians with training in genetics-based care will become available.
If you have general questions regarding your 23andMe account or the features available with this service, please contact email@example.com.
To be eligible for 23andMe+ Total Health, you must be at least 18 years old and located in the United States. Due to state and regional restrictions, this service is not available to residents of HI, NJ, NY, OK, RI and US territories. Clinical features coordinated through 23andMe are currently only available to eligible customers that have a single profile in their account.
If you have received a bone marrow transplant using cells from a donor, we cannot support your use of the 23andMe® Personal Genetic Service.
If you have received a blood transfusion in the last 30 days, we cannot support your use of the 23andMe® Personal Genetic Service. You may hold on to your kit and use it when 30 days pass.
If you are ineligible for the 23andMe+ Total Health service, please contact Customer Care. We would be happy to review your eligibility for a refund.
I am an existing customer interested in this service. How can I add it to my existing account?
Total Health will be available to existing 23andMe customers as an upgrade in the Spring of 2024. We are currently in the process of building the most seamless upgrade experience for you to integrate your current account with the new service, and we'll be offering it to you at a special price. If you prefer to have immediate access to this service, you can purchase with a different email from your current 23andMe account, but please note that you will have two separate accounts.
It is important to note that if you are an existing customer and you purchase a 23andMe+ Total Health kit, you will be required to register the kit to a new account without an existing profile. If you are planning on being genotyped by our service twice and opt-in to DNA Relatives, it is expected that you will appear in DNA Relatives as your own identical twin sharing 100% of your DNA. You may opt one of your two accounts out of DNA Relatives. By opting out of DNA Relatives from one of your two accounts, that profile will no longer show up in other people's DNA Relatives results.
23andMe+ Total Health Membership Activation
New customers can receive the most advanced 23andMe experience by purchasing the 23andMe+ Total Health Membership Service. This includes access to our 23andMe+ Premium Membership and everything in our Health + Ancestry Service.
Once you receive your kit, you must then register the kit and activate your membership by following the onscreen prompts and entering a valid payment method prior to mailing your sample to our laboratory. This activation will enroll you in the annual auto-renewal of the 23andMe+ Total Health Membership. Since your first year of 23andMe+ Total Health Membership has already been paid, you will not be charged at the time of activation. After completing activation, you may cancel auto-renewal at any time from your 23andMe Account Settings.
If you are unable to enter a payment method during the activation step, please contact Customer Care for further assistance.
Canceling Your 23andMe+ Total Health Membership
We believe in the value of the 23andMe+ Total Health membership by providing customers who participate in the membership a more complete picture of their health.
As part of our most advanced and comprehensive membership, we offer clinician-initiated exome sequencing, bi-annual blood testing initiated by a clinician and access to genetics-based clinical care services coordinated through 23andMe - in addition you'll also receive access to our 23andMe+ Premium membership, which provides 190+ personalized genotyped reports
If you are not interested in maintaining access to these and future included reports, you are welcome to cancel your membership at any time through your Account Settings. If you choose to cancel your membership before the end of your billing cycle, you will retain access to the reports and features included in the membership until the end of your billing cycle. At the end of your billing cycle, you will lose access to 23andMe+ Total Health Membership reports and features. However, you will still have access to all of the reports and features included in the 23andMe Health + Ancestry Service. Medical information from clinical services will remain accessible.
If you are interested to view the date your membership will auto-renew, this information can be found within the Manage membership section of your Account Settings.