Lifestyle Dashboard Android FAQs

The 23andMe Lifestyle Dashboard allows users to see real-time patterns of their activity, and receive insights that may help achieve a healthier lifestyle.

There are four possible reasons why no data would be shown for one or more dashboard filters.

1. You did not authorize this data to be shared with 23andMe

   In order for 23andMe to provide personalized insights and display data on your dashboard, users are required to share data from the Google FitTM app with 23andMe. If you are not seeing data displayed for any filter within your dashboard, it is likely that you did not authorize this data to be shared with 23andMe. If you would like to change this, you can do so within your device settings by following the steps below:

   How to authorize this data to be shared with 23andMe

   1. Open the 23andMe app on your device
   2. Tap your profile picture in the upper-right corner
   3. Scroll to the preferences section of your settings
   4. Confirm you would like to share data with 23andMe

   

   How to authorize this data to be shared with 23andMe via Google Health Connect™

   The Health Connect settings is useful for verifying that the 23andMe app has the appropriate permissions for reading. Likewise, it is useful for verifying that third party applications have the appropriate permissions for writing. Follow these steps to open the Health Connect settings:

   1. Launch Android Settings
   2. Tap on Security & privacy
   3. Tap on Privacy controls
   4. Tap on Health Connect

   

    

   Verify 23andMe Permissions

   In the Health Connect settings, you can verify the 23andMe application permission settings.  To check the permissions for the 23andMe application:

   1. Tap on App permissions
   2. Tap on 23andMe in the Allowed access list
   3. In the permission list screen verify that the 23andMe application has read access.

   

    

   Verify Third Party Application Permissions

   In the Health Connect settings, you can also verify 3rd party application permission settings.  To check the permissions for third party applications:

   1. Tap on App permissions
   2. Tap on the third party application in the Allowed access list.  For instance Fitbit®.
   3. In the permission list screen verify that the third party application has write access.

   

    

2. You do not have a wearable device required for certain dashboard filters

   There are a few data types that can only be collected with a wearable device, such as a Fitbit® tracker. The heart rate, exercise, and total calories dashboard filters all require a wearable device. If no data is shown for these filters, it is likely because you do not have one of these devices. If you are now gazing at your bare wrist longingly, never fear! We can still track your steps and flights climbed (as long as your phone is on your person when you’re skipping the elevator).

    

   Google Health Connect™:

   1. Get Fitbit®

   Make sure you have the Fitbit® app installed and configured to detect steps using the phone.

   2. Navigate to Health Connect

   1. Launch Android Settings
   2. Tap on Security & privacy
   3. Tap on Privacy controls
   4. Tap on Health Connect

   

    

   3. Verify 23andMe Permissions

   In the Health Connect settings, you can verify the 23andMe application permission settings.  To check the permissions for the 23andMe application:

   1. Tap on App permissions
   2. Tap on 23andMe in the Allowed access list
   3. In the permission list screen verify that the 23andMe application has read access.

   

   4. Verify FitBit® application permissions

   In the Health Connect settings, you can also verify 3rd party application permission settings.  To check the permissions for third party applications:

   1. Tap on App permissions
   2. Tap on the third party application in the Allowed access list.  For instance Fitbit®.
   3. In the permission list screen verify that the third party application has write access.

   

3. 23andMe has not detected movement for 7 days

   Did you forget your phone and Fitbit® tracker at home while backpacking through Yosemite National Park for a week? Way to unplug! Unfortunately, no data will be shown in your Lifestyle Dashboard. Users must have their wearable device or phone on their person for data to be collected. If you have no activity for a week or had no device with you during such activity, you will not see any data shown on your dashboard. For this same reason, tablet users may not see data shown in their Lifestyle Dashboard.

4. Your wearable device has not been synced with the Google Fit app

   If you do not fall into one of the above categories, but you are not seeing any data shown in your Lifestyle Dashboard, you may not have synced your wearable device with the Google Fit/Health Connect app. Unlike iOS devices, wearables like the Fitbit® tracker must be synced with the Google Fit/Health Connect app before movement data can be tracked and shared with other apps like 23andMe. Please ensure that you have linked your wearable device to the Google Fit app on your device. You can find steps on how to do so here.

   Google Fit:

   You can find steps on how to do so here.

    

   Google Health Connect™

   1. Verify that the third party app can write data to Health Connect

   In the Health Connect settings, you can also verify 3rd party application permission settings.  To check the permissions for third party applications:

   1. Tap on App permissions
   2. Tap on the third party application in the Allowed access list.  For instance Fitbit®.
   3. In the permission list screen verify that the third party application has write access.

   

   2. Verify that 23andMe App can read the data

   In the Health Connect settings, you can verify the 23andMe application permission settings.  To check the permissions for the 23andMe application:

   1. Tap on App permissions
   2. Tap on 23andMe in the Allowed access list
   3. In the permission list screen verify that the 23andMe application has read access.

   

    

    

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Fitbit® is a registered trademark of Fitbit, Inc. and/or its affiliates in the United States and other countries.