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How do I upgrade my genotyping chip?

This article applies to customers who were genotyped on an older version of our genotyping chip and shipped their original kit to the United States. Customers in Canada, United Kingdom, Denmark, Finland, Ireland, Sweden, or The Netherlands will have chip upgrades made available to them in the coming months.

 

Customers who are eligible to receive a chip upgrade can place an upgrade order from within his or her account by going to the Settings page, and clicking the “Learn more about chip upgrades” link. Next, click the “Upgrade now” button and complete the order details.

 

Commonly Asked Questions

Who is eligible for a chip upgrade?

Customers are eligible for a chip upgrade when:

  • The customer was genotyped on a previous version of the 23andMe platform (V1, V2, V3, or V4)

    AND

  • The customer original order was shipped to the United States.

You can view which chip version was used to process your sample from within your account. The genotyping chip version is listed in the Personal Information section of your Account Settings.

Customers in Canada, United Kingdom, Denmark, Finland, Ireland, Sweden, or The Netherlands will have chip upgrades made available to them in the coming months.

Are upgrades available to customers in all countries?

At this time, customers in the United States are eligible for chip upgrades. Customers in Canada, United Kingdom, Denmark, Finland, Ireland, Sweden, or The Netherlands will have chip upgrades made available to them in the coming months.

Do I have to upgrade?

No, 23andMe will not take away any reports that are currently available to each customer. There are a few benefits to upgrading your genotyping chip to the current version. The most noticeable benefit is access to certain reports that are not available to customers genotyped on previous chip versions. Learn more.

Keep in mind, 23andMe periodically updates its genotyping chip and you may be eligible to upgrade to the latest chip in the future.


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