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Requesting account closure

The 23andMe® Personal Genetic Service offers you full access to your genotyping data as well as access to new content and features as they are made available to our customers. You may end the service at any time.

To close your account, contact our Customer Care Team from the email address associated with your 23andMe account. You can contact our Customer Care Team one of two ways:

Our Customer Care Team will ask you to confirm your request. Once we receive your written confirmation, we will proceed in closing your account (or profile). When closing an account, we remove all Genetic Information within your account (or profile) within thirty (30) days of our receipt of your request. Please see the section of our Privacy Statement titled "Account Closure" for additional information.

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