This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

How can I see the status of my sample?

December 2013 – Pending an FDA decision, 23andMe no longer offers new customers access to health reports. Customers who received their health information prior to November 22, 2013 will still be able to see their health reports, but those who purchased after that time will only receive their ancestry information as well as access to their uninterpreted raw data.

Your 23andMe profile homepage displays the ongoing status of your sample kit from the time you order to the time you receive your results. Current sample processing times are 6-8 weeks from the time a registered sample is received at the lab.


Step 1: Register your kit

Before you submit your sample, you need to register your kit to a 23andMe account. To begin, go to


Step 2: Successfully registered; track your kit to the lab

Once you have registered your kit, a return tracking link will be available in the sample status tile. Samples mailed from within the United States are typically received within 2-4 weeks; international sample return time can vary.


Step 3: Sample received at the lab

You will receive an email when your sample is received at the lab. Once a sample is received, it enters the queue for processing.

This step includes the time a sample spends in the queue at the lab, as well as the visual inspection of your sample, DNA extraction, and amplification of DNA from your sample.

*If your sample does not yield sufficient quantities of DNA, this step may be repeated.


Step 4: DNA analysis

Analysis refers to the process of genotyping on our custom microarray chip.

This step also includes quality review, where the data returned from a set of samples is reviewed to ensure that it meets our standards for call rate and accuracy.

*If your sample does not yield a call rate that meets our standards, this step may be repeated.

Step 5: Computing

Samples proceed to this step after they pass quality review. Computes compare sample data with the rest of the 23andMe database to generate results for features like DNA Relatives.

Step 6: Results ready

Once the computes are complete, data is loaded into your account. You will receive an email once your results are available.

Was this article helpful?
693 out of 844 found this helpful

Didn't find what you were looking for?

Submit a request

Or call 1-800-239-5230
Monday through Friday, 9:00am to 12:00pm and 1:00pm to 4:00pm PST/PDT

Let us know what you think of our Help Center by taking a quick survey.