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23andMe Customer Care
Help with kit usage, registration, and tracking the status of your sample
Using the Kit
Getting started with your 23andMe kit
Who can use the 23andMe kit?
Providing your saliva sample
Tips and tricks for providing your sample
Time and temperature guidelines
Returning your sample to the lab
Has my sample reached the lab?
When will my results be ready?
How can I see the status of my sample?
Why do some samples fail analysis?