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23andMe Customer Care
Creating a 23andMe Account
Confirming Your 23andMe Account Email Address
Receiving 23andMe as a Gift
23andMe Family Account Options
Registering Your DNA Test Kit
Locating Your DNA Test Kit Barcode
What Should I Do If I Sent My DNA Sample to the Lab Before Registering?
23andMe Registration Trouble?
Using the Kit
Getting Started With the 23andMe DNA Test Kit
Items Included in a 23andMe Collection Kit
Providing Saliva Sample for DNA Test Kit
Tips for Providing Your DNA Sample
Time & Temperature Guidelines for DNA Sampling
Returning DNA Sample to the Lab
Why Is My Sample Kit Experiencing a Shipping Delay On The Way To The Laboratory?
When Will My DNA Test Results Be Ready?
Has My DNA Sample Reached the Lab?
How Can I See the Status of My DNA Sample?
Why Some DNA Samples Fail?