Getting Started

Account Creation

• Creating a 23andMe Account
• Confirming Your 23andMe Account Email Address
• Receiving 23andMe as a Gift
• 23andMe Family Account Options

Registration

• Registering Your DNA Test Kit
• Locating Your DNA Test Kit Barcode
• What Should I Do If I Sent My DNA Sample to the Lab Before Registering?
• 23andMe Registration Trouble?

Using the Kit

• Getting Started With the 23andMe DNA Test Kit
• Items Included in a 23andMe Collection Kit
• Providing Saliva Sample for DNA Test Kit
• Tips for Providing Your DNA Sample
• Time & Temperature Guidelines for DNA Sampling
• Returning DNA Sample to the Lab

Sample Status

• Why Is My Sample Kit Experiencing a Shipping Delay On The Way To The Laboratory?
• When Will My DNA Test Results Be Ready?
• Has My DNA Sample Reached the Lab?
• How Can I See the Status of My DNA Sample?
• Why Some DNA Samples Fail?
• Quality Review