|December 2013 – Pending an FDA decision, 23andMe no longer offers new customers access to health reports. Customers who received their health information prior to November 22, 2013 will still be able to see their health reports, but those who purchased after that time will only receive their ancestry information as well as access to their uninterpreted raw data.|
Sample processing takes approximately 4-6 weeks from the time your sample is received at the lab. Please note that processing times are estimates, and should not be considered a guarantee that your results will be returned by a particular date. While samples are processed in the order in which they are received, some samples may require additional steps to be processed successfully, therefore extending the processing time.
You can find up-to-date information regarding your sample status by logging in to your 23andMe account. In addition, you will receive email notifications at the address associated with your 23andMe account for the following processing milestones:
- When your sample has been received at the lab
- In the event of an analysis failure due to insufficient DNA or a low call rate
- When your results are complete and available to view within your 23andMe account
As soon as processing is complete, the lab will report your data to 23andMe. After quality review, we will then make the data available to you through our website. Data is provided in stages - your raw data, health results, and select ancestry data are returned first as these features are based solely on your own individual genetic data. Additional ancestry features results rely on analysis that can only occur after your initial results are loaded into the 23andMe database. The final step of processing is complete after these computations have been performed.
You must log in to your 23andMe account on our secure website to view your information. We do not include a printed report through the mail or provide your data via email.