Before you submit your sample, you need to register your kit into a 23andMe account. In order to register, you will need to either create a new account or log in to an existing 23andMe account. If you are creating an account at this time, you will be required to confirm your email address and set your account password and security question before you can proceed with registering your kit. To begin registration, navigate to https://www.23andme.com/user/claim/
Important: Information entered during registration is only saved within your account once registration is completed. If you exit the process before completing registration, you will need to restart from the barcode entry step.
The 14-digit barcode is located on the side of the collection tube included in your kit. (The barcode that appears on this page is an example.) You can enter your barcode number either with or without the dashes that appear on the kit.
If you mailed your sample kit before completing the registration process, you will be able to register your kit once it arrives at the lab. When your sample is received at the lab, an email titled "Action required before we can process your sample" will be sent to the email address provided when your order was placed. This email will contain the barcode from your collection tube, which you can then use to register online. Note that processing will not begin until registration is completed.
In most instances, the individual registering should select "I will be using this kit." You should only select the other option if you will be registering on behalf of someone else, such as a child under 13 who cannot have his or her own account.
When registering a kit, you will be prompted to review and agree to the Terms of Service and make your consent selections for Research and Sample Storage.
These selections are on 3 separate pages and you will have the option to review your selections at the end of the process before your registration is finalized.
You are required to accept the Terms of Service in order to participate in 23andMe. On this page you will also be prompted to make a selection regarding the visibility of your 23andMe profile. This selection can be edited at any point from within your 23andMe profile settings.
Note that customers who have been transitioned to our new site experience will not see the checkbox on this page.
After accepting the Terms of Service, you will be presented with the option to accept or decline participation in 23andMe Research. You may change your research consent choice at any time from within your 23andMe account. Note that in order to activate the consent selection buttons, you must select whether you are consenting for yourself or on behalf of another individual.
Lastly, you have the option to biobank your sample at the lab. If you choose to have your sample stored, you may later request that it be destroyed; however, if you choose not to store your sample this cannot be changed.
Review all the information you have provided during registration, and confirm that the barcode and profile name listed on the review page are correct. You must click the Submit button in order for your registration to be completed.
Once you have completed the registration process, you will see the following confirmation page and receive a confirmation email at your account email address. After registration, you can provide your sample and track the status of your kit from your profile homepage.
For an overview of registration, as well as instructions for creating an account and providing your sample, check out the following video: