This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

How Do I Track My Order?

23andMe orders typically ship within 1-2 business days from the time of purchase. When your order ships, you will receive an email with your tracking number. Depending on the carrier, it can take 24-48 hours for your tracking information to update on the carrier’s site.

You can view the estimated delivery time frame for your order in our Shipping Options article. If your order does not arrive within the estimated time frame, please allow an additional 2 business days before contacting Customer Support. Additionally, check with anyone who may have accepted your delivery, like other household members, neighbors, or someone who accepts mail for your building.


Still have questions? Contact Us

Submit a request

Facebook

Twitter

Phone
1-800-239-5230
Mon - Fri
6am - 8pm PT
Sat - Sun
8am - 4pm PT
Follow
Was this article helpful?
33 out of 115 found this helpful