Sign Out
Sign in
Submit a request
My activities
This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more
here
.
23andMe Customer Care
Getting Started
Getting Started
Help with kit usage, registration, and tracking the status of your sample
Using the Kit
Getting started with your 23andMe kit
Who can use the 23andMe kit?
Providing your saliva sample
Tips and tricks for providing your sample
Time and temperature guidelines
Returning your sample to the lab
Sample Status
Has my sample reached the lab?
When will my results be ready?
How can I see the status of my sample?
Why do some samples fail analysis?
Quality Review
