How do I download my data?
23andMe account holders are able to download their account and profile-level data from within their Account Settings.
Follow the steps below to download the information you’re interested in:
- Sign in to your 23andMe account.
- Go to your Account Settings page by clicking on your profile name in the upper right hand corner of the screen and select “Settings”, or click here.
- Scroll down to the “23andMe Data” section within your settings and click “View”.
- You will be able to review the available information you would like to download.
Does 23andMe sell my personal information?
Under the CCPA, this use of your data for cross-context behavioral advertising may constitute a “sale” or “sharing” of personal information. We let advertising providers collect identifiers (IP addresses, cookie IDs, and mobile IDs), activity data (browsing, clicks, app usage), device data, and geolocation data through our sites and apps when you use our online service. In the past 12 months, these categories of personal information may have been “sold” or “shared” as defined under CCPA.
You may review our US Privacy Notice and Privacy Statement for additional details regarding our data handling practices. You may direct any additional inquiries to our team by emailing firstname.lastname@example.org.
What do I receive when 23andMe fulfills my data request and how long does this process take?
The data you receive will depend on the categories of data you request. Generally, data is provided in a .zip file containing .csv, .txt, or .pdf documents as appropriate. You can review the categories available within your Account Settings. We will respond to your request within 45 days, and in more difficult cases we may extend our response time by another 45 days.
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