This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

Report Not Available

The 23andMe Share and Compare tool compares your reports with the reports of the person with whom you are sharing. If you try to view a report that is not available for the product type of the profile you are viewing, you will see that the report listed is Not Available.

Some common reasons why a report would not be available for a profile are:

 

Reports aren’t ready to view

A sample must be processed and the data loaded into the account before the reports are ready to view. If an individual's reports are not ready to view or if the individual has not logged in to view their own reports, the report will be listed as Not Available. If you have your reports but the person with whom you are sharing does not, he or she will be able to see your reports in the Share and Compare Tool. Once his or her reports are ready and he or she has viewed the reports, you will then be able to view them within the Share and Compare Tool.

 

Opted out of Carrier Status reports

Carrier Status reports require an additional opt-in step in order to view the information in these reports. You or the person with whom you are sharing can opt in or out of these reports at any time. If an individual has opted out of the Carrier Status reports, the report will be listed as Not Available in the Share and Compare tool. If you opted out of the reports by accident, you can change your consent option here.

 

Chip or product version compatibility with report

A user’s product version may not be compatible with the report because of the genotyping chip used to analyze his or her sample or because he or she is on a different version of our product.

23andMe is on the 4th version of our genotyping chip. Our Carrier Status reports - which meet FDA standards for being scientifically and clinically valid - are only compatible with the 4th version (V4) of our genotyping chip. These reports are not available to users genotyped on one of our older genotyping chip versions (V1, V2, or V3). A report also may be listed as Not Available if the report uses information not found on the genotyping chip of the individual. For example, our Deep Sleep report uses variants only captured on the 3rd and 4th version of our genotyping chip. If you were genotyped on version 1 or version 2 of our genotyping chip, we simply do not have your genetic information for the variants used in this report.

If this user is genotyped on the latest chip, the report will become available to view in the Share and Compare tool.

 

Sharing at the ancestry-only (basic) level

When establishing a sharing connection with another individual, you have the option to share ancestry reports only or both ancestry and health reports. If you are sharing at the Ancestry Only level with another 23andMe genotyped member, you will only be able to compare your ancestry-related reports. You will see an option to change your sharing status to Health in the health comparison section of the Share and Compare tool.

 


Still have questions? Contact Us

Submit a request

Facebook

Twitter

Phone
1-800-239-5230
Mon - Fri
3am - 5pm PT
Follow
Was this article helpful?
1 out of 20 found this helpful