The new 23andMe experience is an updated version of the 23andMe experience with better functionality – including new exciting features. We have been gradually transitioning customers to this new experience, and you’ll receive an email when your account has been transitioned and you have to access to the new features.
If you or any profiles in your account currently has access to health-related and traits reports in the old 23andMe experience, the email address listed for the account will receive an email with important instructions prior to the transition of the account.
- What is different in the new 23andMe experience?
- Show me more information about my existing health-related and traits reports.
The new 23andMe experience is a simplification of the current experience and features. There are a number of tools that have been consolidated or renamed, while others include new functionality. Some outdated or underused features have been discontinued.
Summary of Updates
Important: The following information only applies to customers who currently have access to 23andMe health-related reports in the old 23andMe experience.
Health-related reports in the old experience - Health Risks (also known as Genetic Risk Factors), Inherited Conditions, Drug Response, and Traits - will be archived in the form of printable, PDF reports. This archive will be accessible in the new experience and customers will continue to be able to view these reports through the archive link.
Your Reports Archive will only include the health reports for your profile – people with whom you are sharing results will not be included in your Reports Archive.
Health Results Options
Do I need to opt-in to locked reports in order for the reports to be included in my Reports Archive?
Yes, you will need to opt in to the locked reports in order for them to be included in your Reports Archive. If you do not opt in to viewing these reports before your archive is generated, you will not have the ability to opt in to them at a later date, and they will not appear in your archived reports.
Locked reports vary by date the kit was purchased, country the kit was shipped to, and genotyping chip, and can include Parkinson's Disease, BRCA Mutations, Alzheimer's Disease and TTR-Related Familiar Amyloid Polyneuropathy.
Any locked reports will be listed under the Locked Reports title at the top of each category page. If you do not see any locked reports listed under Health Risks (Genetic Risk Factors) and/or Inherited Conditions, then you have opted in to and unlocked all locked reports available to you; there is no further action you need to take.
To opt in to a locked report:
Once you have opted in to the report, it will shuffle itself, alphabetically, within the appropriate list. Note that once you opted in and unlocked a locked report, it cannot be re-locked.
I have waived access to health results, what should I consider?
Once 23andMe has begun generating your Reports Archive, you will not be able to modify your profile settings. This means that if your settings are configured to waive access to your health results, a Reports Archive will not be generated for your profile and you will have permanently waived access to the health results previously offered by 23andMe.
You are able to view or modify your access to health results here.
Setting or Confirming Your Ethnicity
Why do I need to set or confirm my ethnicity?
Associations between genotype and phenotype often apply only to people of a particular ethnic background. This may be due to genetic differences between populations, or to environmental differences such as culture or geographic location. Telling us about your ethnicity is important because certain variants are more common in certain ethnicities. Many reports explain your results in the context of your ethnicity. In order to provide you with tailored information in your health results, this information is required.
I’m not sure which ethnicity to choose?
You can view and edit your profile’s ethnicity here. Select the option that best represents how you identify your own ancestry or ethnicity - similar to what you would enter on a census. If you think that your ancestors came from two or more regions, please select the "Multiple ancestries" option. If you aren't sure, select your best guess or "I'm not sure."
New 23andMe Experience
What will my archived reports look like?
The Reports Archive is a place to access any health-related reports that are not compatible with our new website experience. Updated versions of Ancestry-related tools and features will be accessible in the new website experience and are not included in the archive.
The Archived Reports Summary is a single, printable PDF report that includes a summary of all of your health and traits results. Selecting All Archived Reports will download a .zip file with all of your reports as individual, printable PDF reports. Due to the size of the file, this option is not recommended for mobile or tablet devices. Your Reports Archive will only include the health reports for your profile -- people with whom you are sharing results will not be included in your Reports Archive.
Your existing sharing connections will be maintained in the new 23andMe experience. This means that if you are sharing with a user before your account is transitioned, you will still be sharing with the same user after your account is transitioned. If both you and your sharing connection are on the new 23andMe experience, you can use the Share and Compare tool to view each other’s new experience reports. Keep in mind that the reports visible to your sharing connections depend on:
If your sharing connection is on a different 23andMe site experience from you, the reports that may be viewed by that connection may be limited.