We have a few tips on getting started in the Forums; here is how you can get the most out of participating in the Forums:
Use the search box to find what you’re looking for. When you search before posting you may find the answer to your question more quickly, and you can avoid posting a duplicate question. Clicking the arrow on the right side of the search box opens the advanced search features, which let you search by author, category, tags, and more. Searching will only get more powerful as the Forums fill up with great content.
Get to know the categories and tags
There are 10 categories you can navigate to from the links on the left side of the page. When you start a discussion or post a question, you need to select which category best fits the topic of your post. You can also add optional tags to your post; you can view tags by typing in the Tags field or clicking Show popular tags. Make sure you use the appropriate category and tags for your comment or question.
Ask and answer questions
There are 2 posting options available—New Discussion and Ask a Question. To have an open-ended thread with other members, select the discussion option. If you have a specific question or need help, make sure to select Ask a Question. You will be able to select whether a reply answered your question or not. If you see a question that needs an answer, jump in!
Take private conversations to messages
The 23andMe Forums now have their own messaging system. Having a great chat with another member? Want to exchange more specific info or arrange to share your 23andMe reports? Send a message. You can also message multiple people on the same thread, just like email. We may occasionally request that discussions that aren't of general interest to other participants be taken into a private message.
Report problems and reward the positive
We have Posting Guidelines—review and make sure to follow them. If you notice something that doesn’t seem right or that you believe is a violation of the guidelines, please report it. Keep in mind that it’s better to report something rather than responding yourself. With your help we can keep this forum a clean and friendly environment.
The Forums also has tools to give positive feedback about great content; when you see something you like, you can click Like and let everyone know.
Say hi to the staff
We’re here to help! We’ll be monitoring and moderating the Forums, answering questions, and sharing news and updates. You can identify the staff by our badges—other 23andMe employees will also be badged. Want to earn your own badges? You get points toward badges by answering questions or posting content that other members like.