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Posting Guidelines

The 23andMe Forums are a place to form connections with fellow customers, ask and answer questions, and gain a better understanding of what you can learn from the 23andMe service.

Please review these guidelines before posting, and keep in mind that all use of the site is governed by these Posting Guidelines as well as our Terms of Service, Consent Document, and Privacy Statement.

Messages or threads that do not meet the guidelines below are subject to closure or removal. Members who do not adhere to the below guidelines are subject to suspension of their posting privileges or banning.

Postings must:

Be related to 23andMe and/or genetics. Examples of appropriate topics include questions or discussions about 23andMe reports, tools, or research, as well as genetics news and updates.

Be authentic and original. Do not post copyrighted material, or any material that you do not own or that infringes on another party’s copyright, trademark or other intellectual property rights. View 23andMe’s DMCA Notification Guidelines.

Respect other’s privacy. Do not post anyone’s personal information without their consent. This includes, but is not limited to, an individual’s full name, location or contact information.

Be respectful. Don’t post any content that is offensive, hateful, sexually explicit, defamatory, or promotes illegal conduct. Profanity or obscenity, objectionable or violent language, harassment or threats, sarcastic asides, snide remarks, personal attacks or instances of hate speech will not be tolerated. 23andMe encourages active discussions, including those around potentially sensitive topics. Avoid comment spamming, excessive “bumping” or any other posting behavior that disrupts the experience for other participants. Do not interfere or attempt to interfere with the proper functioning of the Forum or the platform hosting the Forum.

Be free of commercial material. Do not post or link to promotional or commercial material, advertisements or solicitations.

If you see content that you think violates these Guidelines, use the flagging options to report the content in question. We will do our best to delete any content we find that violates these guidelines, and we reserve the right to remove any post for any reason.

Remember:

  • 23andMe has over 1 million customers globally, all of whom are able to participate in this Forum. Because the regulatory landscape of each country varies, the service 23andMe offers globally also varies. You may see postings by users from a different country from you that discuss reports that may not be currently available in your country.

  • The Forum contains user-generated content. Opinions, advice, statements, offers, or other information or content made available through the Forum, but not directly by 23andMe, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. 23andMe does not guarantee the accuracy, completeness, or usefulness of any information on the Forum and neither does 23andMe adopt nor endorse, nor is 23andMe responsible for, the accuracy or reliability of any opinion, advice, or statement made by parties other than 23andMe. 23andMe takes no responsibility and assumes no liability for any user-generated content that you or any other user or third party posts or sends through the Forum. Under no circumstances will 23andMe be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Forum, or transmitted to users.

  • Though 23andMe strives to enforce these Guidelines, you may be exposed to user-generated content that is inaccurate or objectionable. We don't pre-screen any content, nor do we monitor all the content. 23andMe reserves the right, but has no obligation, to monitor the materials posted in the Forum or to limit or deny a user’s access to the Forum or take other appropriate action if a user violates these Guidelines or engages in any activity that violates the rights of any person or entity or which we deem unlawful, offensive, abusive, harmful or malicious.


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