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Placing an Order

The 23andMe® Personal Genetic Service can be purchased through our online store or through an authorized retailer (Amazon.com, CVS Pharmacy and Target). Ordering by phone is not currently an option that we provide. The information in this article is most applicable to 23andMe’s online store. If you are interested in purchasing through an authorized retailer, click here.

23andMe’s online store offers two service options: 23andMe Health + Ancestry Service and 23andMe Ancestry Service. Our Health + Ancestry Service includes reports on health and traits whereas the Ancestry Service does not. Learn more.

Both services require submitting a saliva sample using our saliva collection kit that you send to our lab for analysis. Each individual who wants to participate in 23andMe needs his or her own saliva collection kit.

Note: Individuals must provide a sample and return the collection kit from the same country to which the kit was shipped by 23andMe.

Price and Payment | Address Verification and Shipping Options | Giving 23andMe as a Gift

Pricing and Payment

How much does the service cost?

Specific shipping and kit costs vary depending on the number of kits included in an order and the shipping method. We currently charge sales tax for orders shipped to Hawaii, West Virginia, and South Dakota.

For a price estimate for your online 23andMe order:

  1. Add the desired number of kits to your cart and click "Continue"
  2. Enter your shipping information on the subsequent store page and click "Continue" again.

A total will be displayed on the payment page which you can review prior to entering your billing information:

 

What payment options are available?

Our online store accepts the following credit and debit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal*
  • Pre-paid credit or gift cards from Visa, MasterCard, or American Express**

When purchasing through the 23andMe online store, it is important to remember that only one payment source can be used per order; the entire amount of your purchase must be covered by a single card or PayPal account. Additionally, the billing address you provide in the cart must match the address associated with your purchasing card.

 

*Our online store accepts PayPal when linked to a card or bank account. However, we do not currently accept PayPal Credit as a valid form of payment.

**If you are using a gift card or pre-paid card, you might need to register the card and set a billing address before you can complete your 23andMe purchase. The billing address you provide in the cart must match the address associated with your purchasing card.

 

Where else can I buy a 23andMe kit?

In addition to the 23andMe online store, kits are available for purchase through a few authorized retailers:

Each individual who wants to participate in 23andMe needs his or her own saliva collection kit. Kits available for sale through one of these authorized retailers are intended for use within the United States.

CVS Pharmacy and Target Considerations

When purchasing through CVS Pharmacy or Target, you purchase your saliva collection kit through the retailer, then pay an additional lab fee at 23andMe.com/start to receive your online genetic reports. When paying the lab fee, sales tax is charged if the billing address is in Hawaii, West Virginia, or South Dakota. Learn more about retail kits.

23andMe Online Store and Amazon.com Considerations

Kits purchased through the online 23andMe store or Amazon.com do not require an additional lab fee, however, sales tax is charged for shipments to Hawaii, West Virginia, or South Dakota.

Note: 23andMe can only guarantee services and provide support for kits purchased directly through our website or through one of our authorized retailers. The resale of our kits is prohibited, and kits purchased on any external website, such as eBay or craigslist, among others, may not be authentic or functional. To protect our customers and prevent privacy and billing issues, 23andMe routinely deactivates kit barcodes found to be resold by unauthorized retailers.

Address Verification and Shipping Options

Why isn't my shipping address being accepted?

The online 23andMe store uses the United States Postal Service (USPS) to verify shipping locations.

Sometimes, a valid address cannot be verified at our store because it isn't yet listed in the USPS system. If you are certain that your shipping address is correct, feel free to proceed with your order. Alternatively, you may purchase through one of our authorized resellers.

How can I ship to multiple addresses?

Shipping to multiple addresses in one order is not currently supported by the 23andMe online store.

Where else can I buy a 23andMe kit?

How do I track my shipment?

23andMe typically ships orders within 1-2 business days. You will receive an email at the address associated with your order as soon as your order ships. The shipping notification email will include a tracking number that will allow you to track your package. Keep in mind that depending on the carrier, the tracking number can take 24-48 hours to become active. Learn more.

Giving 23andMe as a Gift

You have the option to give the 23andMe service as a gift. Below, we have included a few of important details to remember when placing your gift order.

Order email address and phone number

The order confirmation email is sent to the address you provide during the order process, and the phone number is used to contact you in case of shipping problems. Many gift givers choose to enter their own contact information rather than the recipient information if they want the arrival of the kit to be a surprise.

Billing and shipping addresses

The online store offers the ability to enter different billing and shipping addresses, so you have the option to send the kit(s) directly to the gift recipient if you wish.

Usage instructions

Instructions regarding the sample collection process and 23andMe account creation will be included in the kit. Return shipping is prepaid, and shipping instructions and materials are also included with the kit. The recipient of each kit will need to submit his or her saliva sample within 12 months of your purchase date, regardless of when the kit is gifted. Any samples received after 12 months will not be processed by the lab.

Additional Information

Saliva collection kits may not be sold or resold, but a kit can be registered by an individual other than the person for whom it was purchased. If the gift recipient does not want to participate, you may request a refund within 30 days of purchase per our refund policy, or you can have another individual use the kit.


Still have questions? Contact Us

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1-800-239-5230
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