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Why Isn't My Shipping Address Being Accepted?

The online 23andMe store uses the United States Postal Service (USPS) to verify shipping locations.

Sometimes, a valid address cannot be verified at our store because it isn't yet listed in the USPS system. If you are certain that your shipping address is correct, feel free to proceed with your order. Alternatively, you may purchase through one of our authorized resellers.


Still have questions? Contact Us

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1-800-239-5230
Mon - Fri
6am - 8pm PT
Sat - Sun
8am - 4pm PT
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