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Contact Us

23andMe’s Customer Care Team is here to help you. We strive to respond to all inquires within two business days. In addition to our dedicated team, we have created a comprehensive Help Center to help you immediately find answers to your questions. Below you can find a list of the popular topics covered in each section of our Help Center and ways to contact the 23andMe Customer Care Team.

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Browse our Help Center

Learn more about our services, or a specific feature, by browsing or searching the articles in each of our six main categories:

Before You Buy

Getting Started

Your Account and Registration

Reports

Tools

Research

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Contact Us

23andMe’s Customer Care Team is here to help you. Below are a few ways you can contact us:

Online: Contact us online. Our Customer Care Team typically respond within two business days.

Social Media: For general questions, try contacting us on Facebook or Twitter. Our social staff typically respond within a few hours.

Phone: We are available Monday - Friday from 3am - 5pm PST/PDT. If your question is not time-sensitive, we encourage you to contact us via Facebook, Twitter, or directly through our online form. See phone number.


Still have questions? Contact Us

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1-800-239-5230
Mon - Fri
3am - 5pm PT
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