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Contact Us

23andMe’s Customer Care Team is here to help you. We strive to respond to all inquiries within two business days. In addition to our dedicated team, we have created a comprehensive Help Center to help you immediately find answers to your questions. Below you can find a list of the popular topics covered in each section of our Help Center and ways to contact the 23andMe Customer Care Team.

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Browse our Help Center

Learn more about our services, or a specific feature, by browsing or searching the articles in each of our six main categories:

Before You Buy

Getting Started

Your Account and Registration


Family & Friends


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Contact Us

23andMe’s Customer Care Team is here to help you. Below are a few ways you can contact us:

Online: Contact us online. Our Customer Care Team typically respond within two business days.

Social Media: For general questions, try contacting us on Facebook or Twitter. Our social staff typically respond within a few hours.

Phone: We are available Monday - Friday from 6am - 5pm and Saturday - Sunday from 8am - 4pm PST/PDT. If your question is not time-sensitive, we encourage you to contact us via Facebook, Twitter, or directly through our online form. See phone number.

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Mon - Fri
6am - 8pm PT
Sat - Sun
8am - 4pm PT
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