23andMe Customer Care
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Before You Buy
FDA Update: December 5th
About the 23andMe Personal Genome Service
Receiving and viewing your 23andMe results
Ordering and Shipping
Placing an order
Shipping rates and information
Changing or Canceling an Order
23andMe Refund and Replacement Policy
Requesting a refund for orders placed November 22 - December 5, 2013
The 23andMe Referral Program
How is my personal information protected?
Can I be genotyped anonymously?
Will the information I provide be shared with third parties?
Using the Kit
Providing your saliva sample
Tips and tricks for providing your sample
Assisted Collection Kits
Registering your kit
Account management for families
Locating your kit barcode
How can I see the status of my sample?
When will my results be ready?
Has my sample reached the lab?
How it Works
What happens to my sample at the laboratory?
How does 23andMe genotype my DNA?
Can I print my 23andMe results?
Research and Surveys
Surveys and Quick Questions
Do you get my data from my survey answers?
Connecting and Sharing
How do I share genomes with another user?
Why can't I invite some users to share genomes from their profile?
How does sharing work if I have multiple profiles in my account?
How can I make my profile available for genome sharing?
What information will other 23andMe members see when I share with them?
How do I stop sharing genomes?
DNA Relatives Basics
DNA Relatives: How it works
DNA Relatives: Introductions
DNA Relatives: Privacy Settings
More about DNA Relatives
Connecting with Close Relatives
What can I do once I make a connection with a relative through DNA Relatives?
Why would I see the same person listed twice in DNA Relatives?
Who can I compare with?
Family Traits: Genome View
Family Traits: Inheritance Calculator
Introduction to the Family Tree
Building your Family Tree: Genealogy
Uploading a GEDCOM file
Your Account and Profile
Creating an Account
Creating a 23andMe account
Transferring a profile
Requesting account closure
Resetting your password
Confirming your account email address
Navigating between profiles
Account Settings: Email, Password, Secret Question
Account Settings: Privacy/Consent
Account Settings: Notifications
Editing your profile
Which Ancestry setting in My Profile should I choose?
Accessing your Raw Data
Using Browse Raw Data
What does No call/Not genotyped mean in Browse Raw Data?
What You Can Learn
Can 23andMe distinguish half vs. full sibling relationships?
Can 23andMe identify Jewish ancestry?
Can 23andMe identify Native American ancestry?
Ancestry Composition Basics
Nonspecific and Unassigned ancestry
What is a maternal haplogroup?
What is a paternal haplogroup?
More about Haplogroups
Using the Global Similarity Map
How do I interpret my Global Similarity Map if I'm of mixed ancestry?
Does the 23andMe service include analysis of neanderthal DNA?
What You Can Learn
What information will I find in the Health and Traits section of my 23andMe account?
How do I see a list of all of my new and updated health reports?
Will I receive a diagnosis?
Understanding Your Results
Understanding Health Risk Reports
What is Established Research?
What is Preliminary Research?
What health conditions are not covered by 23andMe's Personal Genome Service?
How do you decide what SNPs/topics are included in the Health reports?
Receiving a "no call" result on the Alzheimer's Disease report
Genetics Learning Resources
What is the Y chromosome (a.k.a. Why the Y)?
What is mitochondrial DNA (mtDNA)?
What is DNA?