Support/Getting Started/Sample Status

How can I see the status of my sample?

23andMe
posted this on February 19, 2013 05:05 PM

December 2013 – Pending an FDA decision, 23andMe no longer offers new customers access to health reports. Customers who received their health information prior to November 22, 2013 will still be able to see their health reports, but those who purchased after that time will only receive their ancestry information as well as access to their uninterpreted raw data.

Your 23andMe profile homepage displays the ongoing status of your sample kit from the time you order to the time you receive your results. Current sample processing times are 3-4 weeks from the time a registered sample is received at the lab.

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Step 1: Register your kit

Before you submit your sample, you need to register your kit into a 23andMe account. To begin, go to https://www.23andme.com/user/claim/

 

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Step 2: Successfully registered; track your kit to the lab

Once you have registered your kit, a return tracking link will be available in the sample status tile. Samples mailed from within the United States are typically received within 2-4 weeks; international sample return time can vary.

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Step 3: Sample received at the lab

You will receive an email when your sample is received at the lab. Once a sample is received, it enters the queue for processing.

This step includes the time a sample spends in the queue at the lab, as well as the visual inspection of your sample, DNA extraction, and amplification of DNA from your sample.

*If your sample does not yield sufficient quantities of DNA, this step may be repeated.

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Step 4: DNA analysis

Analysis refers to the process of genotyping on our custom microarray chip.

This step also includes quality review, where the data returned from a set of samples is reviewed to ensure that it meets our standards for call rate and accuracy.

*If your sample does not yield a call rate that meets our standards, this step may be repeated.

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Step 5: Initial results ready

Your Health results, since they are based solely on your own individual genetic data, are returned first (along with select Ancestry data). You will receive an email notification when this set of results are loaded.

Raw data is also available at this step.

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Step 6: Additional ancestry results ready

DNA Relatives and Ancestry Composition results rely on additional analysis that can only occur after your initial results are loaded into the 23andMe database. The final step of processing is complete after these computations have been performed. You will receive an additional notification email once your complete results are available.


Related Topics:

Has my sample reached the lab?

What happens to my sample at the lab?

What if I sent my kit back without registering? 

 
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