Support/Before You Buy/Pricing

The 23andMe Referral Program

23andMe
posted this on April 23, 2013 04:05 PM

The 23andMe referral program allows you the opportunity to receive rewards based on purchases made from a specific link that you can share with family and friends.

Eligibility and Signup  |  Credit and Rewards  |  Extole Support


Eligibility and Signup

What is the 23andMe Social Referral program?

We want to reward our customers for telling their friends about 23andMe! When a friend or family member makes a purchase on 23andMe.com via your link, you will receive a $10 Amazon Gift Card (Terms and Conditions apply).

Who can participate in the 23andMe Social Referral program?

In order to be eligible to participate in the program, you must be a current 23andMe customer, a legal resident of the United States of America, and at least 18 years old.

How do I sign up for the program?

Simply visit https://refer.23andme.com/ and sign up using your name and the email address associated with your 23andMe account to become an advocate.

    • Once you have signed up, you will receive an email that includes your unique link. This link will allow you to receive referral rewards for your friends’ 23andMe.com purchase.
    • Follow the instructions to share your link with friends via email, Facebook or Twitter.

How is this different from the affiliate program? If I am currently an affiliate, can I also participate in the referral program?

23andMe has an ongoing affiliate program run through Commission Junction. You may participate in the referral program regardless of your affiliate status.

Credit and Rewards

How will I get credit for my friend’s purchase?

When your friends receive your link and click on it, they will be redirected to 23andMe.com. In order for your friend’s 23andMe purchase to go toward your referral count, your friends must use your specially provided link so that we can associate you with your friends. Once your friend’s 23andMe order ships, you have successfully generated a valid referral.

What is the reward and how long will it take to receive?

When you generate a valid referral, you will receive a $10 Amazon Gift Card via email within 30 days of the order shipment. Note that rewards are issued based solely on order placement and shipment, and neither the number of kits purchased nor the final purchase price affect the reward amount.

How do I see how many friends I’ve referred and how many rewards I’ve earned?

Checking the status of your rewards is easy - follow these instructions:

    • Log in to your Refer a Friend account at http://refer.23andme.com/ - to log in, simply re-enter your signup name and email address.
    • Click on the “+ More” tab and select "My Stats."
    • You may be prompted to enter a verification code that will be sent to your email address
    • Enter the verification code and the status of your referrals will be displayed

Is there a limit on the number of referrals I can get credit for?

No, there is no current limit on the number of referrals you can generate. However, you will only receive credit for one order per person, meaning that if one individual places multiple orders using your referral URL, only one of them will result in a credit.

Can I receive credit for previous purchases?

No. Any purchases made without the use of your specific referral URL will not be tracked as part of the referral program and you will not receive credit for those purchases.

My stats show a pending referral. What is that?

A pending referral means your friend has completed a purchase on 23andMe.com, but their order has not yet shipped. You will generate a valid referral once your friend’s purchase ships.

If someone I refer requests a refund on his or her order, will that affect my reward?

If a referred order is cancelled or a refund is requested prior to the order being shipped, then you will not receive credit for this referral. Your reward is tallied when the order is shipped.

I haven’t received my reward. Who do I contact about this?

The reward program is being run through Extole. To investigate the status of your reward, we recommend the following:

    • Check your stats on http://refer.23andme.com/ - Remember that orders must ship prior to rewards being generated.
    • Check your inbox - you will receive reward information at the email address used when you signed up for the referral program. Be sure to double-check your spam filter as well.

If you are still missing your reward, you may contact Extole via support@extole.com.

Extole Support

What is Extole?

Extole is a social marketing company that 23andMe has partnered with to manage the referral program and assist with the fulfillment of rewards.

Still need help?

Please review the program Terms and Conditions for additional details. For additional assistance specific to the 23andMe Social Referrals program, you may contact support@extole.com.

 
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