Support/Before You Buy/Product Overview

Receiving and viewing your 23andMe results

posted this on April 10, 2012 08:45 AM

The information available to you from your 23andMe Personal Genome Service is presented only in the context of our web-based tools and features. 23andMe is exclusively an online service, and we do not provide a printed or printable report via mail or email. 

In order to participate in the service, you need to have a valid email address from which you can send and receive messages. You will also need access to a computer or mobile device that connects to the internet.

The 23andMe website supports the latest versions of Chrome, Safari, Firefox, and Internet Explorer (IE). We recommend using the most up-to-date browser version available. If the system that you use does not support an upgrade to the latest version of your preferred browser, we recommend downloading Chrome for the best site experience.

In order to enjoy all of 23andMe's website content and features, the following settings are also required: 

Please ensure that you are using one of the supported configurations above. If you experience site issues while using a supported configuration, keep in mind that some extensions or add-ons may compromise compatibility with our site, and trying a different browser may resolve the issue.

browser requirements
browser compatibility
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