23andMe Customer Care
Submit a request
Check your existing requests
Using the Kit
Providing your saliva sample
Tips and tricks for providing your sample
Assisted Collection Kits
Registering your kit
Account management for families
Locating your kit barcode
How can I see the status of my sample?
When will my results be ready?
Has my sample reached the lab?
How it Works
What happens to my sample at the laboratory?
How does 23andMe genotype my DNA?
Can I print my 23andMe results?
Research and Surveys
Surveys and Quick Questions
Do you get my data from my survey answers?